Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our collection, select your favorite item, choose the required size (if applicable), and click Add to Cart. Proceed to checkout and complete your order securely.

2. What payment methods do you accept?

We currently accept Cash on Delivery (COD) across Pakistan. Additional payment methods may be introduced in the future.

3. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

4. Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan.

5. How much is the shipping charge?

Shipping charges are displayed at checkout. We may also offer Free Shipping on selected products or promotional campaigns.

6. Can I return or exchange my order?

Yes. We accept returns or exchanges for eligible items according to our Return & Exchange Policy. Items must be unused, in their original condition, and returned within the specified timeframe.

7. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with your order number and clear photos of the item. Our support team will assist you promptly.

8. How can I track my order?

Once your order is shipped, you'll receive tracking details so you can monitor your delivery status.

9. Are the product colors exactly the same as shown in the pictures?

We make every effort to display product colors accurately. However, slight variations may occur due to screen settings and lighting.

10. How can I contact Velnora Fashion?

You can reach us through our Contact Us page, email, or social media channels. Our customer support team is always happy to help.