Refund & Return Policy

Effective Date: July 27, 2026

At Velnora Fashion, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• A valid order number or proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or clearance items.
• Customized or personalized products.
• Items that have been worn, washed, altered, or damaged after delivery.
• Products returned without original tags or packaging.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos of the product and packaging. After verification, we will arrange a replacement or issue a refund if applicable.

Exchanges

We offer exchanges for:

• Wrong item received.
• Damaged or defective products.
• Size exchange (subject to stock availability).

Exchange requests must be submitted within 7 days of receiving your order.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another agreed payment method.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item sent by Velnora Fashion.
• Original shipping charges are non-refundable unless the return is the result of our error.

How to Request a Return

To initiate a return or exchange, please contact our customer support with:

• Order Number
• Full Name
• Reason for Return
• Photos of the item (if damaged or incorrect)

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding this policy, please contact us:

Velnora Fashion

Email: support@velnorafashion.com

WhatsApp: +923298891886

Business Hours: Monday – Saturday, 10:00 AM' –